C23: I can’t log back in

How do I log back in to a course?

To log back in to a course, go to courses.essexham.co.uk/login

Forgotten your password?

If you’ve forgotten your password, you can request a new one from the Reset password prompt on the logon screen.

Not getting the Password Reset email?

These are automated emails and can often get filtered as spam. Check your spam folder. If you’re still not getting emails, see our not getting emails FAQ.

Having issues logging in

If you’ve reset your password and it’s not being accepted, this means that the email address and password you’re submitting aren’t correct. Here’s what to try:

1. A common problem we hear is that people are using “auto-complete” and/or password managers on their browser, so the browser is automatically filling in old passwords. If you’re having repeated problems, turn off any auto-complete that your browser is using, and try again by typing in the correct password manually
2. Cookies. It’s common for a browser to store site logon details as a cookie. If details have been changed, the cookie may no longer be up-to-date. Clear your browser cache / cookies and try again
3. Try requesting a new password – the message can mean that the password you’re entering is wrong
4. Are the details you’re entering correctly? Is that the correct email address? Are you entering the password in the right case?
5. Try a different browser, a different computer, or on your tablet or mobile – again, computers have a habit of remembering and using the wrong information, so make sure you try on a second device
6. We’ve also had reports that some very old web browsers, and some of the more basic mobile phones, can struggle with the security features of some websites – so again, try a different browser on a different device.

Other things to try:

Occasionally, we hear of people having problems with basic mobile phone browsers. If you’re struggling to sign up on a mobile device, the best advice is to try on a different device or a different web browser – basic browsers on older phones may not be compatible with sites like Canvas, so it’s worth trying with an up-to-date, fully-featured web browser.

Still no joy?

Still having problems? Please contact us. If you need our help, we need to know the exact problem you’re having, what you’ve tried, the exact error message you’re seeing, the devices you’ve tried, and the type/version of web browsers that you have tried.