Are you having a problem signing back into your Foundation Online course on Canvas? Here’s some help!
Have you got a Canvas account?
If you’ve not already created a Canvas account, you’ll need to create one – see our Signing up to Canvas FAQ
Login problems?
If you have a Canvas Account, then you can log on here: https://canvas.instructure.com
If you can’t log in, then there are a number of possible reasons, and things to try: as follows:
Error: “Please verify your email or password and try again”
This means that the email address and password you’re submitting aren’t correct. Here’s what to try:
- A common problem we hear is that people are using “auto-complete” and/or password managers on their browser, so the browser is automatically filling in old passwords. If you’re having repeated problems, turn off any auto-complete that your browser is using, and try again by typing in the correct password manually
- Cookies. It’s common for a browser to store site logon details as a cookie. If details have been changed, the cookie may no longer be up-to-date. Clear your browser cache / cookies and try again
- Try requesting a new password – the message can mean that the password you’re entering is wrong
- Are the details you’re entering correctly? Is that the correct email address? Are you entering the password in the right case?
- Try a different browser, a different computer, or on your tablet or mobile – again, computers have a habit of remembering and using the wrong information, so make sure you try on a second device
- We’ve also had reports that some very old web browsers, and some of the more basic mobile phones, can struggle with the security features of some websites – so again, try a different browser on a different device.
Need more help?
See our see our Signing up to Canvas FAQ
