{"id":17990,"date":"2025-05-28T00:05:59","date_gmt":"2025-05-27T23:05:59","guid":{"rendered":"https:\/\/www.essexham.co.uk\/train\/?post_type=ufaq&p=17990"},"modified":"2026-06-02T21:42:04","modified_gmt":"2026-06-02T20:42:04","slug":"course-login","status":"publish","type":"ufaq","link":"https:\/\/www.essexham.co.uk\/train\/faq\/course-login\/","title":{"rendered":"C23: I can’t log back in"},"content":{"rendered":"
\n\n\t\n\n\n\n\n\n\n\t\n\t\n\t
\n\n\t\t
\n\n\t\t\n\t
\n\t\n\t\n\n\t\t
\n\t\t\tB<\/span>\n\t\t<\/div>\n\n\t\t
\n\n\t\t\t

\n\t\t\t\tC23: I can’t log back in\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t

To log back in to a course, go to https:\/\/courses.essexham.co.uk\/login\/<\/a><\/strong><\/p>\n

Error: “Please verify your email or password”<\/strong><\/h3>\n

This means that the email address and password you’re submitting aren’t correct. Here’s what to try:<\/p>\n

    \n
  1. A common problem we hear is that people are using “auto-complete” and\/or password managers on their browser, so the browser is automatically filling in old passwords. If you’re having repeated problems, turn off any auto-complete that your browser is using, and try again by typing in the correct password manually<\/li>\n
  2. Cookies. It’s common for a browser to store site logon details as a cookie. If details have been changed, the cookie may no longer be up-to-date. Clear your browser cache \/ cookies and try again<\/li>\n
  3. Try requesting a new password – the message can mean that the password you’re entering is wrong<\/li>\n
  4. Are the details you’re entering correctly? Is that the correct email address? Are you entering the password in the right case?<\/li>\n
  5. Try a different browser, a different computer, or on your tablet or mobile – again, computers have a habit of remembering and using the wrong information, so make sure you try on a second device<\/li>\n
  6. We’ve also had reports that some very old web browsers, and some of the more basic mobile phones, can struggle with the security features of some websites – so again, try a different browser on a different device.<\/li>\n<\/ol>\n

    Other things to try:<\/h2>\n

    Occasionally, we hear of people having problems with basic mobile phone browsers. If you’re struggling to sign up on a mobile device, the best advice is to try on a different device or a different web browser – basic browsers on older phones may not be compatible with sites like Canvas, so it’s worth trying with an up-to-date, fully-featured web browser.<\/p>\n

    Still no joy?<\/h2>\n

    Still having problems? Please contact us<\/a>. If you need our help, we need to know the exact problem you’re having, what you’ve tried, the exact error message you’re seeing, the devices you’ve tried, and the type\/version of web browsers that you have tried.<\/p>\n<\/div>\n\t\t\n\t\t\t

    \n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
    \n\t\n\t\n\t\t\n\t\tPermalink\t\t
    <\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"

    B C23: I can’t log back in To log back in to a course, go to https:\/\/courses.essexham.co.uk\/login\/ Error: “Please verify your email or password” This means that the email address and password you’re submitting aren’t correct. Here’s what to try: A common problem we hear is that people are using “auto-complete” and\/or password managers on…<\/p>\n

    Read More “C23: I can’t log back in”<\/span> »<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[63],"ufaq-tag":[],"class_list":["post-17990","ufaq","type-ufaq","status-publish","hentry","ufaq-category-course-questions"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t