{"id":15523,"date":"2020-04-16T19:47:52","date_gmt":"2020-04-16T18:47:52","guid":{"rendered":"https:\/\/www.essexham.co.uk\/train\/?post_type=ufaq&p=15523"},"modified":"2025-10-05T21:48:56","modified_gmt":"2025-10-05T20:48:56","slug":"not-getting-our-emails","status":"publish","type":"ufaq","link":"https:\/\/www.essexham.co.uk\/train\/faq\/not-getting-our-emails\/","title":{"rendered":"C24: I’m not getting course emails"},"content":{"rendered":"
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Occasionally, we hear from people saying that they’ve not received an email from us – normally this is due to how their mailbox is set to filter messages.<\/p>\n

For the course, you’ll be receiving emails from the @essexham.co.uk domain and also messages coming from “Canvas Free for Teachers” from the <\/span>@instructure.com domain.<\/p>\n

<\/p>\n

With so many people taking our course, we rely on sending ‘bulk’ emails. Some email software can wrongly identify such emails as ‘spam’ and filter them out. If you’re not receiving emails from us, do the following:<\/p>\n

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  1. Check your email spam folder (If using Gmail or Hotmail\/Outlook, also check your online spam folder by logging on to your web interface)<\/em><\/li>\n
  2. Mark emails from us as “Not spam” so that future emails don’t get filtered<\/li>\n
  3. Whitelist the “@essexham.co.uk” domain, so that emails from us are marked as ‘Safe’<\/li>\n
  4. Whitelist the “@instructure.com” domain”, so that emails from us are marked as ‘Safe’<\/li>\n
  5. Check your email software settings to see if messages from us are being filtered or deleted<\/li>\n
  6. If you are using any antivirus or firewall software, make sure that’s not filtering our messages, or marking them as spam.<\/li>\n<\/ol>\n

    Note that some email systems, like Outlook.com<\/a> and Gmail.com<\/a> have settings to control how messages are received, so log on to the web version of your inbox, check your online spam folder and mark the “essexham.co.uk” and “@instructure.com” domains as “safe” so that future messages get through.<\/p>\n

    Gmail? Here’s how to check your settings<\/h3>\n

    Log into Gmail’s web interface, where you can see all of the folders – If our messages have been filtered, see the following screenshot for an idea where they have gone. If you find a message from us, mark it as “not spam” so that future emails from us don’t get filtered:<\/p>\n

    \"Gmail
    Checking for messages in Gmail’s folders<\/figcaption><\/figure>\n

    You can add a filter to ensure all mails from us don’t get moved, deleted, hidden or marked as spam. For details, see Gmail Filter help<\/a>, or go to Settings and follow the example below:<\/p>\n

    \"Setting
    Setting up a Gmail filter<\/figcaption><\/figure>\n

    Hotmail \/ Outlook.com?<\/h3>\n

    Log into the web interface, where you can see all of the folders – If our messages have been filtered, see the following screenshot for an idea where they have gone.<\/p>\n

    \"Spam
    Spam folder in Hotmail\/Outlook<\/figcaption><\/figure>\n

    You can add a filter to ensure all mails from us don’t get moved, deleted, hidden or marked as spam.<\/p>\n

    \"Setting
    Setting EssexHam as Safe<\/figcaption><\/figure>\n

    Still no luck?<\/h3>\n

    If you need us to resend an email, please use our Contact us<\/a> form – when contacting us, please confirm that you have checked your spam folder, checked your online webmail folder and “whitelisted” the suggested domains.<\/p>\n

    Alternatively, if you have a different email address, we can try that instead.<\/p>\n

    Handy links<\/h4>\n